So, I posted a comment onto their blog with a link back to a blog post I wrote about them and the issue. You would think large company, small blogger complaining – no big deal, he will be ignored. You are wrong with that assumption and so was I. Hostgator really cares and I was contacted 12 hours later (I had posted late at night). I was very surprised in a good way. Not many companies follow up on issues, but Hostgator did. It was good communication and the issue was resolved in no-time.

Not prove a point, but I personally can honestly say that my impression is that Hostgator really cares about having your business. The way how they approached me was very professional and they were there to solve the problem and not to hide it. Now translate that into customer service with their clients and you would be able to see that Hostgator really cares about their customers and they are willing to walk the talk and go the extra mile, too. So, in my opinion if you are in the market for web hosting it is definetely not wrong to try Hostgator web hosting. Visit Hostgator and check them out.

Basic Stuff
Host Gator was established in the year 2002. Hostgator has grown from a single server web hosting business to become a large web host hosting over 400,000 websites and domains for their customers. They started using shared data center space and have grown so fast that they now own their data center locations in Dallas, Texas – USA. Hostgator’s web hosting packages are extremely feature-rich and very affordably priced. Concerns or problems the Hostgator CEO should know about? You can request your support ticket to be assigned directly to him. Host Gator wants you to be satisfied with their services and products – no doubt about it.
 
How about reliability?
Is HostGator a reliable web host? Host Gator Web Hosting provides powerful and reliable web hosting solutions since the very beginning. High quality hardware is standard and they also only work with vendors that are known to be of high quality. The Hostgator support team is very well trained and experienced. Hostgator Support is available 24/7 and their support is known to exceed expectations very easily. Server uptime is at or above the promised levels across the board. Support Chat statistics and other useful information showing the service level is often made public on the Hostgator company blog. Host Gator wants you to know that reliable service is not an accident, but standard.
 
 
How are their prices compared to other hosts?
Host Gator provides cheap web hosting. Just be aware that they aim to lock customers into long-term commitments. This is purely done to keep the administrative cost low and not to keep you from leaving for the rare case if one is not satisfied with the service. Overall this means less administrative work on their side for billing and less credit card processing fees which results in lower prices. Did you know that other web hosts are often trying to match pricing, features, and service, but can do so only on paper? But when the going gets tough and it comes to live up to those promises only Host Gator seems to be able to meet or exceed their own promises. Let’s keep it short and sweet: Host Gator’s web hosting prices are low and extremely affordable even for the smallest wallet. Check out current pricing here.
 
 
Do they have a Web Control Panel?
Host Gator (as many other web host) offers the well-known CPanel web control panel interface for all their web hosting accounts. Each account also has access to the Fantastico collection of self-installing scripts at no extra cost. Even less experienced webmasters have no problems managing their accounts with these great tools at hand. Tutorials are available as well. Cpanel has shown great reliability and the software is frequently improved and updated so that are not stuck with the existing feature set.
 
 
Now, let’s talk about their Customer Support
Host Gator offers once more again outstanding customer service and tech support to all customers. Several support options are available at no extra charge – it just depends on you which one to use. You can choose from Phone support, an online ticket system, an online forums community or even use their online chat for your support needs. In addition to that a large knowledge base and up to date flash-based tutorials provide additional support resources for their customers.
 
Hostgator Summary:
Host Gator is a great web host when looking for feature-rich and affordable web host. Host Gator offers well-designed products combined with low web hosting prices and awesome support. This is great value for web hosting customers looking for cheap web hosting. I really like the fact how easy going the Hostgator CEO is and that you can actually talk to him if you feel the need for his input and insight. This personal and hands-down approach separates Host Gator from most competitors.

Visit the Hostgator Website